Shipping Policy
Shipping & Replacement Policy
Thank you for choosing Neutroderm for your skincare and health supplement needs. We are committed to delivering your products in a timely and secure manner. Please review our updated shipping and replacement policy below:
Order Processing Time
We aim to process and dispatch all orders within 1–2 business days after payment/order confirmation. Orders placed on weekends or public holidays may be processed the next business day.
Shipping Charges & Delivery Time
- Free Shipping: Enjoy free standard shipping Above Rs. 2000/-.
- Shipping Fee: A small shipping charge applies to orders below Rs. 2000/-.
- Delivery Time: Orders typically arrive within 3–5 business days, depending on your location and the courier service used.
Replacement Policy
We take great pride in the quality of our products. If you receive a damaged, defective, or incorrect item, please contact our customer support team within 24 hours of receiving your order.
We will arrange a replacement of the same item, subject to availability, at no additional cost to you.
Return Policy
At Neutroderm, we do not accept returns for reasons such as a change of mind or dissatisfaction with the product itself. However, if you have received the wrong product, please contact us within 48 hours of delivery so we can resolve the issue promptly.
How to Request a Replacement
To request a replacement for a damaged, defective, or incorrect product, please contact our customer support team:
- 📞 Phone: 0370-222027
- 📷 Provide your order number and a clear photo, video and description of the issue.
Our support team will guide you through the replacement process to ensure a smooth and hassle-free experience.
Need Help?
If you have any further questions or concerns about our shipping or replacement policies, feel free to reach out to our customer support team. We’re always happy to help and ensure your experience with Neutroderm is nothing short of excellent.
Neutroderm – Where Care Meets Confidence.